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Contact Us

There are a number of ways you can get in touch with us, please see a breakdown of our contact details below. 

General enquiries

For general enquiries, please email info@hclw.wales or call 029 2026 5000 or 0844 543 0033, option 3 between the hours of 8am and 6pm.

Qualification enquiries

Contact information for individual qualifications can be found on the qualifications web pages.

Centre approval queries

For queries around centre application you can email approval@hclw.wales.

Press enquiries

For all press enquiries, please contact Jonathan Thomas (PR Manager) by email: jonathan.thomas@wjec.co.uk or call 029 2026 5102.

Making a formal complaint

If you have a concern about any of our Health, Social Care, and Childcare qualifications, please discuss your concern using the general enquiries contact details above, and we will work with you to address the matter.

If we have not been able to address your concern and you wish to submit a formal complaint, your complaint will be dealt with in accordance with our respective complaints procedures.

  • City & Guilds led qualifications - feedbackandcomplaints@cityandguilds.com
  • WJEC led qualifications - complaints@wjec.co.uk

Unsure of the qualification organisation?

To see which awarding body is responsible for which qualification view the qualification framework.

Complaint process

We will acknowledge your complaint within 3 working days, and respond fully within 10 working days. If we are unable to respond to your complaint within the timescale, we will contact you.

Use of your complaint

As we (City & Guilds and WJEC) are working as a consortium to deliver the Health and Social Care and Childcare qualifications, your details and the information in your complaint will be available to both organisations in the consortium.

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